Quick and friendly support.
There are no stupid questions. We won’t talk down to you or expect you to know all of the technical terms. If you are technical we will get right to the point and give you a technical answer, but otherwise we’ll explain things or point you to references where you can learn what you need to know to run a successful web site.
We have a long history of excellent uptime for our servers (documentation from a third-party monitor is available upon request). We guarantee 99.5% uptime, and our guarantee includes nearly every circumstance that would make your website unavailable, except for your own mistakes, and of course we will help you fix those. Most web hosts exclude natural disasters, downed power or communication lines, and scheduled maintenance, which can take your sites offline for considerable time if not done right. We count all of those things as downtime. We are confident enough in our backup systems to guarantee 99.5% uptime, including maintenance work and reboots. If we ever fail you will receive a free month of hosting at the end of your current billing period – that’s a FULL month, not a prorated amount relative to the downtime!
Our company was founded in 2000 and currently hosts thousands of websites on servers in many different data centers. We are a family owned and operated business with several layers of support and backup systems to insure that you and your web sites are always taken care of. We know that our success depends on your success and we go the extra mile to help you succeed.
Just the right size.
Big enough to help you grow from one small site to a rack of dedicated servers on a smooth upgrade path managed by us every step of the way. Small enough to provide friendly, personal service that meets your particular needs.
Move In Service
We will help you move your web sites from your existing host. In most cases we can do all of the work for you if you provide login information at your old host and your domain registrar. A properly managed move does not require your website to go down. Ask us how to do this, or, just ask us to do the whole thing for you! We reserve the right to charge for very large moves, but we will always give you an estimate first if this is needed.
if something doesn’t work as expected after moving in, or after you install a new script, please ask for help. Many common problems can be quickly identified by our technicians before you spend hours reading forums or asking script authors for help.
Guarantees, Upgrades, Discounts
30-day, no questions asked, money-back guarantee: as long as you don’t violate our terms of service you can request a full refund of any hosting fees during the first 30 days of service. The guarantee does not apply to domain name registrations, SSL certificates, or dedicated servers.
Upgrade at any time without losing your current investment. Any hosting time you have already paid for will be applied as a credit towards your next hosting plan – including a move to a dedicated server.
If you pay quarterly, bi-annually, or annually we will reward you with discounted rates. Paying less frequently saves us transaction costs and effort, so we pass the savings on to you.
What we DO NOT offer
Windows Server hosting, ASP, MS Access databases – very few sites need Windows hosting, but if yours does you will need to search for a Windows web host. We DO offer Microsoft FrontPage hosting because a Windows server is not required for FrontPage sites.
Spam hosting – you cannot send spam from our server and you cannot send spam from other servers advertising your domains.
Illegal files or activities – anything that violates United States law is prohibited. We will and do cooperate with law enforcement authorities in authorized investigations.
Pyramid schemes, pornography, and gambling sites, or sites that promote them, will not be allowed.