Quick and friendly support.
There are no stupid questions. We won’t talk down to you or expect you to know all of the technical terms. If you are technical we will get right to the point and give you a technical answer, but otherwise we’ll explain things or point you to references where you can learn what you need to know to run a successful web site.
We have a long history of excellent uptime for our servers (documentation from a third-party monitor is available upon request). We guarantee 99.5% uptime, and our guarantee includes nearly every circumstance that would make your website unavailable, except for your own mistakes, and of course we will help you fix those. Most web hosts exclude natural disasters, downed power or communication lines, and scheduled maintenance, which can take your sites offline for considerable time if not done right. We count all of those things as downtime. We are confident enough in our backup systems to guarantee 99.5% uptime, including maintenance work and reboots. If we ever fail you will receive a free month of hosting at the end of your current billing period – that’s a FULL month, not a prorated amount relative to the downtime!
Our company was founded in 2000 and currently hosts thousands of websites on servers in many different data centers. We are a family owned and operated business with several layers of support and backup systems to insure that you and your web sites are always taken care of. We know that our success depends on your success and we go the extra mile to help you succeed.
Just the right size.
Big enough to help you grow from one small site to a rack of dedicated servers on a smooth upgrade path managed by us every step of the way. Small enough to provide friendly, personal service that meets your particular needs.